Privacy Policy

This Privacy Policy describes how GroomZen (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from our website, groomzen.store.

Contact

If you have any questions about this Privacy Policy or would like more information regarding our privacy practices, please contact us at support@groomzen.shop.

Collecting Personal Information

When you visit GroomZen or make a purchase, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, “Personal Information” refers to any information that can be used to identify an individual.

Here are the types of Personal Information we collect and why:

Device Information

  • Purpose of Collection: To load the Site accurately for you and to analyze Site usage to optimize our services.
  • Source of Collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for Business Purpose: Shared with Shopify for processing.
  • Personal Information Collected: Web browser version, IP address, time zone, cookie information, viewed pages, search terms, and interactions with the Site.

Order Information

  • Purpose of Collection: To fulfill orders, process payment information, arrange for shipping, provide invoices and order confirmations, and communicate with you. We may also use this information for marketing based on your preferences.
  • Source of Collection: Collected directly from you.
  • Disclosure for Business Purpose: Shared with Shopify for processing.
  • Personal Information Collected: Name, billing and shipping addresses, payment information, email, and phone number.

Customer Support Information

  • Purpose of Collection: To provide customer support.
  • Source of Collection: Collected directly from you.
  • Disclosure for Business Purpose: Shared with Zendesk for support management.
  • Personal Information Collected: Email and phone number.

Minors

The Site is not intended for individuals under the age of 13. We do not knowingly collect Personal Information from children. If you believe that we have inadvertently collected such information, please contact us at support@groomzen.shop to request deletion.

Sharing Personal Information

We share your Personal Information with third-party service providers to help us provide services and fulfill our contracts, including:

  • Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here.
  • We may also share Personal Information to comply with laws, respond to legal requests, or protect our rights.

Behavioral Advertising

We use your Personal Information to show you targeted advertisements that may interest you. For example:

  • Google Analytics: We use Google Analytics to analyze Site usage. You can read more about Google’s use of your Personal Information here. You can opt out of Google Analytics here.

We may also share data with our advertising partners, including Facebook and Google, and you can opt-out of targeted advertising through:

For more information about how targeted advertising works, visit the Network Advertising Initiative.

Using Personal Information

We use your Personal Information to:

  • Offer products for sale.
  • Process payments.
  • Ship and fulfill orders.
  • Keep you informed about new products and services.

Lawful Basis for Processing (GDPR)

If you are a resident of the European Economic Area (EEA), we process your Personal Information based on:

  • Your consent.
  • The performance of the contract between you and the Site.
  • Compliance with legal obligations.
  • Protecting vital interests.
  • Performing tasks carried out in the public interest.
  • Our legitimate interests, which do not override your rights.

Retention

We will retain your Personal Information for as long as necessary to fulfill the purposes outlined in this Privacy Policy. You may request erasure of your data at any time.

Your Rights (GDPR & CCPA)

  • EEA Residents: You have the right to access, correct, update, or erase your Personal Information. For more details on how data is transferred and processed, refer to Shopify's GDPR Whitepaper.
  • California Residents: You can request to access, correct, update, or delete your Personal Information. You may designate an authorized agent to make such requests on your behalf.

Cookies

We use cookies to enhance your experience. Cookies allow us to remember your preferences and actions on the Site. For more details on the cookies we use, refer to the section above.

You can manage cookie settings through your browser preferences.

Do Not Track

We do not alter our data collection practices when we detect a "Do Not Track" signal from your browser due to the lack of a consistent industry standard.

SMS Marketing

We use your phone number for order-related notifications, cart reminders, marketing offers, and transactional texts. You can opt-out of SMS marketing by following the instructions provided in the messages you receive.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, legal obligations, or other operational needs. The latest version will be posted on our website.

Complaints

If you have any complaints, please contact us via email or mail. If you are not satisfied with our response, you may lodge a complaint with the relevant data protection authority.

Last updated: March 12, 2025.