FAQ

Delivery and Tracking

How long does delivery take?

Orders are typically processed within 48 hours and take 7-14 business days to arrive, depending on your location. During peak periods or unforeseen delays, please allow extra time.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email with tracking details. If you do not receive your tracking number or need assistance, please contact us.

What if my order is lost or damaged?

If your order arrives damaged or is lost in transit, we will replace or refund your order free of charge. Please reach out to our support team for assistance.

Do you deliver internationally?

Yes, we ship to most countries worldwide. If there are any shipping restrictions for your location, we will notify you before processing your order.

Are all of my products shipped together?

Sometimes, items in your order may be shipped separately to speed up delivery. If you receive part of your order first, rest assured the rest is on its way.

Where are your products shipped from?

Our products are sourced from multiple locations, with most orders shipping directly from US to offer the best prices while maintaining high quality.

Order Changes and Cancellations

Can I change my order?

If your order has not been shipped yet, we can modify it for you. However, once dispatched, changes cannot be made. Please contact us as soon as possible for any modifications.

Can I cancel my order after purchase?

Yes! We offer immediate order cancellations within 30 minutes of purchase. If you change your mind, send us a message, and we’ll process a full refund right away.

Order Returns and Exchanges

Can I return my order?

Yes, we accept returns within 30 days of receiving your order, as long as the item is unused and in its original packaging. To start a return, contact us, and we will provide the nearest return address. Once received, we will issue a refund confirmation via email.

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FAQ